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Don’t look at the money first: career lessons from a warehouse, Kenya and a renovation site

Winson Choong’s most repeated advice to the class was to choose the job you will learn most from, not the one that pays most. Here is the career behind that advice, the crises that taught him most, and his map of active and passive income. Part 3 of our notes from his talk.

By the VibeFlow team · · 10 min read

Terms used in this part

Business development
Opening a new market or sales channel for a company — often building the business there from nothing.
Leverage
Earning through other people’s time as well as your own: a team serving many customers, instead of one employee serving one employer.
Active income
Money that stops when you stop working: a salary, business income, a live seminar.
Passive income
Money that keeps coming with little extra time: royalties, rent, recordings sold again and again, dividends.
Progress claim
Paying a contractor only for work already done, stage by stage, as professional construction contracts do.
FIDIC
The international federation of consulting engineers, whose standard conditions of contract are used for construction projects around the world.

“Don’t look at the money first” came up again and again in Winson Choong’s talk, usually just after a story about doing something nobody else wanted to. He called himself “a very old-school guy” — HR managers, he said, tell him young people now want higher pay with fewer duties and less responsibility — and then spent much of three hours making the case for the opposite.

Sales, marketing, business development

He began by placing three jobs that graduates often confuse on one river. Sales is downstream: approaching people and selling them products and ideas. Marketing sits above it: planning the product, price, place and promotion. Business development is upstream: the company hands you money and a mandate to open a new country or a new channel. He has done all three, and calls business development the most valuable experience of his working life.

  1. Sales — downstream

    Approach people and sell them products and ideas, one customer at a time.

  2. Marketing — midstream

    Plan the product, price, place and promotion, and the channels it all flows through.

  3. Business development — upstream

    Open a new country or a new channel for the company: lobby for projects, build the team, start the business from nothing.

The turning point at 27

In his twenties, he said, he worried about being ordinary. As a junior salesman at a small company he watched the seniors punch their cards at eight, drink coffee until ten or eleven, see customers until three, then wait in a coffee shop until five so as not to return to the office early. It looked happy-go-lucky. You learned nothing.

At 27 he searched JobStreet and found a Japanese company hiring a salesman with a job scope that filled a page — storekeeper, pallets, shipping documents, packing, sales — for RM2,000 a month. Nobody else applied. He joined in 2007 with the title of assistant sales manager, and on his first day was sent to Singapore to sort out a storeroom. His first month was wrapping pallets and writing shipping notes.

Five years later he was an experienced international business development manager, hiring juniors of his own — who asked why international salespeople should work in a warehouse. His answer: otherwise how would you know how many cartons fit on a pallet, how to fill in a packing list, or where to find a product inside a stack? Those are the foundations.

“Don’t look at the money first. Always look at what you can learn from the job.”

— Winson Choong

Talk to people who run their own businesses, he said, and you will find that as employees they did a great deal without calculating the reward. And bosses notice. The people who dodge work and are too calculative, in his experience, do not go on to big achievements.

His working life, as he told it
  1. c. 2000

    Accountancy at RMIT, Melbourne

    Then auditor, salesman, primary school teacher and secondary school tutor.

  2. 2007, aged 27

    The RM2,000 job nobody wanted

    Assistant sales manager at a Japanese hand-tool maker. First month: a warehouse in Singapore.

  3. Five years on

    International business development manager

    Hiring juniors of his own — and sending them to the warehouse too.

  4. c. 2013–2016

    Alone in Africa for Probase

    Country manager in Kenya: tenders, contracts, a factory, construction crews and a few crises.

  5. 2016

    Back to the Japanese company

    Rebuilds Singapore from about S$13,000 to about S$1 million in two years (Part 2).

  6. 2020

    Resigns, and starts writing

    A sick father, a pregnant wife, a difficult boss — and savings enough to re-plan.

  7. 2021

    A renovation company, by accident

    Takes over a friend’s abandoned house job. The workers stay; there are 11 now.

  8. 2026

    Seminars and a book

    About 1,000 seminar attendees and a publishing contract (Part 1).

Africa: the job nobody wanted

When Probase, the Johor road-building group he then worked for, decided to enter Africa, the Ebola epidemic was spreading in West Africa. The senior project manager asked to lead it resigned; so did the next. The job fell to a junior manager — him. The package was not attractive. He took it because he would be responsible for everything: purchasing, accounting, production, projects, sales and business development.

With no bank account there yet, the company gave him about RM100,000 in US dollars, roughly US$30,000, in a stack he described as thick as a brick, and he carried it in his travel bag. He opened bank accounts, used public transport and later bought a car. On an earlier scouting trip he and his director — Dr Chan’s father, his superior and mentor — had planned to have lunch at Nairobi’s Westgate mall on the day of the 2013 terrorist attack there. A meeting made them cancel.

Aerial view of central Nairobi: office towers, a cylindrical tower on the left and a busy road on the right
Central Nairobi. He spent three and a half years in Africa, latterly as country manager in Kenya — the place, he says, where he learned the most.Photo: DEMOSH from Nairobi, Kenya, CC BY 2.0, via Wikimedia Commons

Most of what he learned there, he learned by being the only one available to do it. Asked to prepare tender documents for a government project when he had only ever lobbied for projects, he read the FIDIC conditions of contract, the international rule book for construction contracts, in a week; prepared 30 contract documents in three days; and once went 36 hours without sleep to finish. When the contract was won, he sat at 35 across from 30 government officers, with his director beside him and two lawyers, to negotiate its terms. Experience like that, he said, is why he can win projects, handle a crisis and deal with the unforeseen in his own business today.

What crises teach

He told four stories of things going wrong: three from Africa, and one from a job in Johor last year. His point was that how you handle the unexpected decides whether people respect you, and that a boss who cannot handle it loses the team.

Four crises and how he handled them — his accounts
What happenedWhat he didThe lesson he drew
A bank delay meant 40 factory workers were not paid on time. They stopped work and threatened to burn the factoryHe finished a meeting with government officials first, then met them alone at 8 pm outside the closed factory, with cash. He paid every worker — and dismissed all 40 that nightCalm the anger, but set the rules. If you cannot, nobody respects you
A backhoe struck a worker’s leg. The village was furious, and the site engineer hid in his carHe went to the village headman, not the angry young men. He took the worker to a private hospital, paid compensation, saw him home — and bought a cow for a partyFind who holds authority, and act quickly and generously
A subcontractor paid its workers late, and they turned on the siteHe showed the headman evidence that the company had paid on time, then had the subcontractor promise payment for the next day in front of himBring evidence, and make the promise in public
In Johor last year, paint splashed onto a passing car. About ten men surrounded his painters, someone was slapped, and they demanded thousandsHe went alone, refused the list of demands, and settled for RM500 to polish the car, plus a round of beersA boss who stands in front of the team earns its loyalty

From one house to a renovation company

In 2020 he resigned from the Japanese company. His father was ill, his wife was pregnant, and things with his superior had become so bad that he was close to depression. His wife told him their savings were enough to look for something new. That, he told the class, is why family savings matter by your thirties and forties: they are what let you stop and re-plan.

In 2021 a friend’s house had foundation problems that none of the contractors his friend interviewed could explain. Winson had been trained in foundation design “like an engineer” on Probase’s internal course, so he redesigned the foundations and acted as project manager. Then COVID pushed up material prices, and many contractors ran off with their customers’ money. This one did too. But because Winson had paid only against progress claims, the way professional construction projects are paid, his friend lost no money — only time. To finish the house, Winson hired workers himself. They stayed. Five years on, the company has 11 workers, out on site while he gives talks like this one.

A terraced house mid-renovation: freshly plastered walls, empty window openings and sacks of building material on the floor
A Malaysian terraced house mid-renovation — the kind of job his company of 11 now takes on. (Not one of his projects.)Photo: Frostpolar, CC BY-SA 4.0, via Wikimedia Commons

Active and passive income: his map

He was careful not to say that everyone should start a business. An outstanding manager whose company pays above the market rate is on a good path too. But he drew a sharp line between kinds of income.

Active income — you trade time

It stops when you stop.

  • Salary: your time and expertise for one employer’s money. He pays himself one from his own company
  • Business income: many customers served through a team. The team is your leverage, so it can pay more than a salary
  • A live seminar: three hours of preparation and delivery, paid once

Passive income — it earns while you sleep

It has to be built first.

  • Platform pay from Facebook, YouTube and the like
  • Recorded seminars and course material, sold again and again
  • Book royalties
  • Rent from property
  • Capital gains on property, gold and shares
  • Dividends

Salary trades your time and expertise for money from one employer. Business income serves many customers through a team, and the team is your leverage, so it can pay more, depending on the industry and how big the business can grow. Passive income is what you earn while you sleep — and learning how to build it, he said, is homework everyone should start the day they leave school. A live seminar is active income; the recording, sold again and again, is passive.

He counts nine types of income for himself, across a salary from his own company, the business, the page and its seminars, and investments in property, shares and gold, with property and gold the largest. He did not list all nine one by one; the map above groups the ones he named.

His advice in one paragraph

When you leave university, build your working experience first. Do not choose a well-paid easy job; look for the hard one, and use your first five to ten years to lay foundations. Learn about investing at the same time — properly, because the market is full of people promising to make you rich quickly. Part 4 covers how he reads the economy, and why he thinks that knowledge is the best protection against the traps.

Common questions

What is the difference between sales, marketing and business development?

In his ladder, sales is downstream: selling products and ideas to customers. Marketing is midstream: planning product, price, place and promotion. Business development is upstream: opening new countries or channels for a company, often starting a business there from nothing.

What is the difference between active and passive income?

Active income stops when you stop working: a salary, business income, a live seminar. Passive income keeps coming with little extra time: platform pay, recordings sold repeatedly, book royalties, rent, capital gains and dividends. It has to be built first, with savings or with work done earlier.

Should a fresh graduate choose a higher salary or more experience?

His advice was experience. For the first five to ten years, choose jobs that are not easy and that give you responsibility, even at lower pay. He took a RM2,000 job with a page-long job scope at 27 and was an international business development manager five years later.

How do you protect yourself if a contractor disappears?

Pay against progress, not in advance. On his friend’s renovation he paid only on progress claims for work already done, the way professional construction contracts work, so when the contractor ran off during COVID his friend had lost no money — only time.

Sources

  1. Westgate shopping mall attack — Wikipedia
  2. Western African Ebola virus epidemic — Wikipedia
  3. FIDIC — International Federation of Consulting Engineers — Wikipedia
  4. Passive income — Wikipedia

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